Terms and Conditions
At Sen’den Restaurant, the following reservation and guest admission policies apply. They help us offer you the best possible service, manage reservations smoothly and make every guest’s visit comfortable.
We kindly ask all guests to read these terms before making a reservation.
Seatings
Dinner reservations in the main dining room at Sen’den Restaurant are offered in two seatings:
First seating: 18:00 – 20:30
Second seating: 20:45 – 23:15
Your table is reserved for the start and end times of your seating. Please keep to these times, especially on busy days, so that we can seat our next guests on time.
Penthouse and Alternative Seating Areas
Reservations are planned first according to availability in our main dining room.
If the main dining room is fully booked, or if operations require it, we may seat guests in our Penthouse on the top floor.
Our kitchen, service and hospitality standards are the same in every area. Our team aims to give every guest the Sen’den Restaurant experience with the same quality and care.
You may add a request for a specific floor, area, table or view to your reservation note. However, it is not guaranteed unless our restaurant team explicitly confirms it.
Making a Reservation and Final Confirmation
A reservation made through our website or our reservation partners is a reservation record or request that has reached our system.
Google, OpenTable, Reztoran, Check & Place and the other reservation systems we use send automatic notifications, e-mails, text messages and reservation records. None of these, on its own, means that our restaurant team has confirmed your reservation.
Our team may call you to confirm the date, time, number of guests and any other details of your reservation.
If you would like to check your reservation’s status or details, you can contact us directly after booking online.
Some reservations need separate confirmation by the restaurant. If we cannot reach the guest, we may decide the reservation’s final status based on the restaurant’s current capacity and reservation planning.
For this reason, please give a correct phone number on which we can reach you when you book.
Grace Period
We hold your table for 15 minutes after your reservation time.
If you have not arrived within this time and have not told us you will be late, your reservation may be cancelled and the table given to other guests.
If you are running late, please contact us as soon as possible.
Arriving late does not extend the end time of your seating.
Table Time
In the main dining room, your table is available only for your reserved seating.
The first seating runs from 18:00 to 20:30 and the second seating from 20:45 to 23:15.
When your seating ends, we may be able to invite you to continue your evening at our bar or in the Penthouse, if there is space.
Extending a seating depends on availability and cannot be guaranteed.
Changes to Party Size
If the number of guests on your reservation changes, please let us know before your visit.
Adding guests depends on the restaurant’s table layout and available capacity. If additional guests are announced only on arrival, we cannot guarantee seating at the same table.
Large Groups and Advance Reservations
Please contact us directly by phone or WhatsApp for parties of 6 or more, or to book more than 3 weeks in advance.
We assess these reservations separately, based on the restaurant’s capacity, table planning and event arrangements.
Changes and Cancellations
To change the date, time, number of guests or other details of your reservation, you can use the reservation system or contact us by phone, WhatsApp, text message or e-mail.
We handle change requests according to the restaurant’s current reservations and availability.
If you cannot keep your reservation, please let us know as soon as possible.
Special Requests
When you book, our system can record special requests such as a birthday, an anniversary, a table location, a view or decorations. However, these requests are not approved or guaranteed unless our restaurant team confirms them separately.
All special requests depend on the restaurant’s availability and operations.
If a request is especially important to you, we recommend contacting us directly after you book.
Table and Area Preferences
We cannot guarantee a specific table, a window seat, the Penthouse or a table with a particular ambience.
Our restaurant team decides the seating plan based on the day’s reservations, party sizes, table planning, the weather and operational needs.
You may tell us your table or area preferences when you book, and our team will do its best to meet them.
Weather and Operational Changes
Weather conditions may affect our Penthouse and terrace areas.
The seating plan may change because of rain, strong wind, extreme temperatures or similar weather, or for safety or operational reasons. In that case, guests may be moved to another suitable area inside the restaurant.
In such cases, we cannot guarantee that you will keep a specific table or outdoor seating.
Dress Code
Sen’den Restaurant has a smart casual dress code.
To protect the atmosphere of our venue and the experience of our guests, we do not admit guests wearing shorts, leggings, tracksuits, flip-flops or similar sportswear or beachwear.
Restaurant management reserves the right to refuse entry to guests whose attire does not meet the dress code.
Having a reservation does not exempt you from the dress code.
Smoking and Tobacco Products
Under applicable law, smoking cigarettes or using any other tobacco product is prohibited in the indoor areas of our restaurant.
We ask all guests to follow this rule.
If a guest uses tobacco indoors, our team will ask them to stop. If the guest does not comply or continues, we may report it to the relevant authorities under applicable law, and the authorities may impose the administrative penalties set by law.
The law does not allow our restaurant to permit tobacco use in indoor areas.
Allergies, Intolerances and Special Dietary Requirements
If you have a food allergy, intolerance or special dietary requirement, please tell our team before your reservation and before you order.
Our team will take every possible care to meet your needs.
However, our kitchen prepares and produces dishes containing different allergens in the same space. We therefore cannot guarantee that any dish is completely allergen-free, free from cross-contact or free from trace amounts of allergens.
If you have a serious allergy, we especially ask that you contact us directly before booking.
Bar Area
We do not take reservations for our bar area.
Bar seating depends on capacity and availability at the time of your visit.
A restaurant reservation does not include a table or seat in the bar area.
Pets
Unfortunately, we are unable to accept pets in our restaurant.
This is part of our restaurant’s general guest admission and operating policies.
Phone and WhatsApp
Our contact number, +90 536 830 57 40, takes both WhatsApp messages and voice calls.
You can contact us on this number about anything related to your reservation, including:
delays
changes
cancellations
number of guests
table requests
reservation confirmation
After booking online, you can call us or message us on WhatsApp to confirm your reservation’s status or to ask for more information.
General Terms
Reservations are handled according to the restaurant’s daily operational planning, its table capacity and the terms set out above.
The table layout or seating areas may change because of unexpected technical problems, the weather, safety requirements or operational circumstances beyond the restaurant’s control.
If this happens, our team will do its utmost to offer you the best available alternative.
Please read the terms above before completing your reservation.
By making a reservation, you are deemed to have read and accepted these terms.
Contact
For any questions about your reservation or visit:
Phone & WhatsApp: +90 536 830 57 40
We look forward to welcoming you at Sen’den Restaurant.